Concierge

Personalised Support From Our Care Home Concierge in Hexham

At Wentworth Grange, we believe exceptional care goes beyond day-to-day assistance. That’s why our care home concierge service is designed to offer residents and their families an added layer of personal attention, convenience, and comfort. Located in the heart of Hexham, Northumberland, our concierge team helps make life smoother, simpler, and more enjoyable—from the moment a resident joins our community.

This dedicated service is about more than ticking boxes. It’s about understanding each resident’s preferences and tailoring the support they receive—just as one would expect from a high-end hotel or luxury lifestyle provider.

What Does a Concierge at a Retirement Home Do?

The role of a concierge at retirement homes is to enhance daily living. At Wentworth Grange, our concierge staff serve as friendly, knowledgeable touchpoints for residents and visitors alike. They are here to help with a wide range of requests and make everyday life easier for those in our care. The concierge team at our home is available to support with:

·       Daily Scheduling Support: Coordinating personal appointments, hairdresser bookings, and visiting professionals

·       Family Communication Assistance: Helping residents connect with loved ones via phone or video call

·       Private Transport Arrangements: Organising taxis, wheelchair-accessible vehicles, and staff-accompanied outings

·       Guest Welcome & Check-In: Greeting family and friends upon arrival and offering refreshments

·       Local Recommendations: Sharing guidance on nearby attractions, shops, or places of worship

·       Parcel & Post Management: Handling deliveries and outgoing post with care and discretion

A Seamless Experience for Residents & Their Families

Choosing a care home with concierge support means enjoying a seamless, stress-free environment. The concierge team works closely with care staff, activity coordinators, chefs, and management to ensure everything runs smoothly behind the scenes—so residents can simply relax and enjoy their day.

Whether it’s arranging for a favourite newspaper each morning, ensuring a birthday celebration is beautifully prepared, or helping a resident attend a family wedding, no request is too small or too complex. Everything is done with warmth, attention to detail, and genuine care.

Thoughtful Touches That Make All the Difference

We understand that every resident has their own routines, preferences, and priorities. Our concierge team takes the time to learn about these personal details so they can offer consistent, attentive support. These thoughtful touches might include:

• Remembering Special Dates: Such as birthdays or anniversaries

• Organising Personal Errands: Collecting dry cleaning, arranging repairs, or sourcing favourite products

• Coordinating Visitor Schedules: Ensuring friends and relatives have a comfortable place to meet

• Maintaining Routines: Supporting religious practices, hobbies, or weekly traditions

• Anticipating Needs: Ensuring preferences are noted and met without being asked

Enhancing Quality of Life Through Personal Service

At Wentworth Grange, we aim to create a calm, comforting environment where residents feel respected and valued. Our concierge service plays a central role in that mission. From promoting independence to reducing stress, the concierge is often the bridge between high-quality care and a truly personalised experience.

We see the concierge role not just as a practical support service, but as a source of companionship and continuity. It’s often the concierge who helps a new resident settle in, checks in to see how their day is going, or offers that extra reassurance a family member may need.

Concierge Services for Visiting Family Members

The support we offer extends beyond our residents. At Wentworth Grange, we warmly welcome families and loved ones. Our goal is to ensure your visits feel relaxed and meaningful, with everything taken care of from the moment you walk through the door. Whether you're visiting for the afternoon or attending a special event, our care home concierge is here to assist with:

• Visitor Coordination: Help with scheduling visits, including larger family gatherings

• Refreshments & Dining: Booking spaces or meals for shared dining experiences

• Accommodation Advice: Recommending local hotels or transport for out-of-town guests

• Tour Hosting: Welcoming new families for viewings and providing informative introductions

Why Choose a Care Home With Concierge Services?

Not all care settings offer this level of tailored support. At Wentworth Grange, we believe a retirement home with concierge services creates a more dignified, empowering environment. Our residents are individuals—not case files—and we act accordingly. Choosing a care/retirement home with concierge services ensures:

• Less Daily Stress: Tasks and errands are handled without disruption

• More Connection: Residents and families spend more time together, not managing logistics

• Higher Satisfaction: Small comforts lead to greater overall happiness

• Personal Empowerment: Individuals retain a sense of choice and control

Experience the Difference at Wentworth Grange

When you choose Wentworth Grange, you're selecting more than a care provider, you’re joining a welcoming, supportive community where every detail matters. Our care home concierge team is here to ensure that every resident feels comfortable, respected, and well-supported each day. If you would like to learn more about our concierge services, arrange a tour, or speak with a member of our team, please get in touch. We’re here to help you make the right choice for yourself or a loved one.